Service Level Agreement

CIRBN’s goal is for 100% uptime of Services available through the Network. A Service Interruption occurs when the Customer’s Port is unable to transmit and receive data. A Service Interruption Period starts when a Customer reports the interruption of service to CIRBN and ends when Service is restored. CIRBN’s website ( provides additional details regarding CIRBN’s maintenance procedures and schedules.

In the event of a Service Interruption, Customer may request credits against future monthly charges as set forth in this Agreement. CIRBN will provide credits for service disruptions unless applicable restrictions or exclusions applies. Service Interruption credits shall be calculated as follows:

Each cumulative hour that occurs associated with a Service Interruption Period qualifies Customer for a credit of two hours of charges pro-rated from the monthly recurring charge. The maximum credit for a single outage for any specific Service Interruption will be one month’s recurring charge.

Customer shall be responsible for all maintenance and repair of the Customer provided connection facilities and equipment on the Customer’s side of the Customer Port. Notwithstanding any other provision herein, the above credits shall be the sole and exclusive remedy of Customer for Service Interruptions.

Restrictions and Exclusions

A Service Interruption will not be deemed to have occurred in the event that the Service is unavailable or impaired due to any of the following reasons:

Service Level Agreement Updates

CIRBN reserves the right to modify this policy at any time by updating the Service Level Agreement on the CIRBN website: